Support
We answer within one business day.
Write to support@reminderclerk.com — Monday to Friday, European hours. Tell us your store’s address in Shopify and what you were doing; a screenshot helps.
ReminderClerk will install from the Shopify App Store. Until its listing is live, write to us and we will tell you when it is.
ReminderClerk waits until day 3, and just before each send it reads the order again from Shopify and sends only if it is still unpaid. A transfer you haven’t marked as paid yet can still get one; every reminder says to ignore it if paid and has “I’ve already paid”, which pauses the rest.
No. Shopify sends each reminder as its own invoice email, from your store’s name. We recommend switching on Shopify’s email domain authentication so reminders come from your own domain.
Bank transfer and other manual payment methods, orders made in the admin with “Payment due later”, quotes sent as draft orders, and till sales marked unpaid. Never cash on delivery.
Yes, per language and per step, with a live preview of the email. A reset brings back the ready-made text.
English, German, French, Dutch, Spanish, Italian, Portuguese, Polish and Czech — the language of the order. Swiss German writes “ss”.
Sending stops at once and billing ends. Tags ReminderClerk wrote on your orders stay in Shopify until you remove them.
Yes. In your Shopify admin, ask Sidekick what is unpaid, which orders need you or were reported paid by the customer, when an order’s next reminder goes out, or how your reminders are set up. Sidekick only reads; you change things in ReminderClerk, and you can turn its answers off in Settings.
Through Shopify, on your Shopify invoice. You approve the charge in your admin when you choose the plan.
The plan starts at $14.99 a month. If you uninstall during the trial, you pay nothing.
No. One price, however many orders you have.
Reminders pause and Home says why. Choosing the plan again restarts them where they stopped.